ISSN 2817–3252

Catalogue No. CE31-8E-PDF

Également publié en français sous le titre :

Rapport annuel aux gouvernements 2024–2025 – LES FONDEMENTS DE LA TRANSFORMATION

This document is available on the Canadian Intergovernmental Conference Secretariat’s website, and in alternative formats upon request.

For more information, contact:

Canadian Intergovernmental Conference Secretariat

P.O. Box 488, Station 'A'
Ottawa, Ontario
K1N 8V5

E-mail: info@scics.ca

In our efforts to provide the best service possible and the most up to date information to you, our clients, CICS welcomes your comments and suggestions.

Here are our coordinates:

General Inquiries
Telephone: 613–995–2341
E-mail: info@scics.ca
Website: www.scics.ca

Mailing Address
P.O. Box 488, Station ‘A’
Ottawa, Ontario
K1N 8V5

Location / Deliveries
222 Queen St., 12th Floor
Ottawa, Ontario
K1P 5V9

Hollow Square Conference Room Setup
Hollow Square Conference Room Setup
TOC-p5

Secretary’s Message

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Who we are and
what we offer

About

The Canadian Intergovernmental Conference Secretariat (CICS) is an impartial agency whose mandate is to provide administrative support and planning services for federal-provincial-territorial and provincial-territorial conferences of First Ministers, Ministers and Deputy Ministers, throughout Canada.

Conferencing

Our primary objective is to relieve client governments and departments of the numerous technical and administrative tasks associated with planning and conducting multilateral conferences, thereby enabling participants to concentrate on substantive intergovernmental policy issues.

The Secretariat’s services are available to federal, provincial and territorial government departments that are called upon to organize and chair such meetings.

Being truly intergovernmental in nature, the agency is funded by the federal and provincial governments, and its staff is comprised of federal, provincial and territorial public servants.

Who we serve

  • First Ministers/Premiers
  • Ministers
  • Deputy Ministers

Most senior-level intergovernmental conferences are supported by our organization. A complete list of our client sectors is available in this report, under Sectors Served.

38 sectors served throughout all levels of government
Conference 2025

Archiving

Any and all documents presented to participants at conferences served by CICS are carefully safeguarded and archived. This means agendas, list of delegates, 3 years’ worth of conference recordings, presentations, reports, communiqués, summary of decisions, verbatims, etc. Even the last-minute documents that were table dropped on conference site are kept and treated according to their security classification. So, whether you’re a current client needing access to that conference recording to draft minutes for the meeting, a new co-chair needing to see what has been done in the past, a conference delegate who has attended the meeting but no longer has access to an important presentation or a legislative library looking to fill in the gaps in their collection, the team responsible for the CICS archive can help. A simple email to info@scics.ca is all it takes. Should any doubt exist over whether access can be given, the team will liaise with the responsible authorities. Note that, while the public may also have access to documents emanating from the CICS collection, these are limited to public documents, most of which are already available on the CICS website.

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YEAR IN REVIEW

Highlights from 2024–25

In 2024–25, the Canadian Intergovernmental Conference Secretariat (CICS) embarked on a year of strategic renewal, and made meaningful progress across several key areas. Under the theme Foundations for Transformation, the organization focused on assessing its programs, streamlining processes, modernizing tools, and actively engaging stakeholders to better support intergovernmental dialogue across Canada.

Videoconferences
increased by
48%
Simultaneous Interpretation

Notable Achievements

  • Delivered a record number of conferences in a fiscal year that included in-person meetings–163 in total–marking the highest volume of service ever achieved by the Secretariat under a hybrid (in-person and virtual) delivery model.
  • Launched a comprehensive program evaluation to assess CICS’s long-term relevance, effectiveness, and performance through internal analysis and stakeholder consultation.
  • Advanced accessibility, innovation, and service excellence by enhancing tools and formats that better support inclusive, client-centered conferences.
  • Modernized the Conference Management System (CMS)–now fully launched–with improved usability, accessibility, and continuous upgrades planned through 2025–26.
  • Initiated an update of the Conference Policy to support forward-looking, consistent planning and better align conference delivery with future needs.
  • Continued the multi-year review of the CICS archives, laying the foundation for a future client-facing data retrieval tool that will promote transparency and informed decision-making.
  • Strengthened internal controls and governance, including improved financial forecasting, new procurement strategies, and revised policy frameworks.
Gavel and Flags

Conference Activity Overview

The 2024–25 fiscal year marked another year of strong performance for the Canadian Intergovernmental Conference Secretariat (CICS), with sustained growth across all core areas of conference delivery. The Secretariat supported a total of 163 intergovernmental conferences, reflecting steady demand for its impartial and professional services. This year was also notable for its unpredictability: the introduction of U.S. tariffs prompted a series of high-priority intergovernmental discussions, many of which were organized on short notice. Several conferences were convened with only a few days’ notice, underscoring CICS’s agility and ability to deliver high-quality service under accelerated timelines.

Despite growing demand and complexity, service quality remained exceptionally high. The Secretariat maintained strong client satisfaction rates, with conference organizers averaging 94.5% and conference participants averaging 94.8%, affirming the Secretariat’s ability to meet high expectations for neutrality, professionalism, and excellence across all events.

average client satisfaction rate of 94,7%
Conference

Overview of intergovernmental conference activity in 2024–25:

Conferences
38
Provincial-Territorial
125
Federal-Provincial-Territorial
71
In-person/Hybrid
92
Videoconference
Figure description
Provincial-Territorial 38
Federal-Provincial-Territorial 125
In-person/Hybrid 71
Videoconference 92

Conferences by Month

April 11 2 9
May 21 11 10
June 20 12 8
July 12 11 1
August 9 5 4
September 12 5 7
October 9 5 4
November 8 4 4
December 10 - 10
January 17 3 14
February 20 5 15
March 14 8 6
Figure description

This graph represents the total number of conferences served by the Canadian Intergovernmental Conference Secretariat in 2024–25, broken down by month and format. Every month of the year shows a total number of conferences, including how many conferences took place in each of the two possible formats, either in-person/hybrid or videoconference. In-person conference data and hybrid conference data are combined for the purposes of this report. Hybrid conferences are defined as in-person meetings with virtual participants who are connected to the meeting via videoconference.

Show more

Conferences by Format

In-person/hybrid format

2023–24 versus 2024–25

Figure description
2023-24 64
2024-25 71

In terms of conference formats, the number of in-person/hybrid conferences rose 11% to 71, up from 64 the previous year. This represents a continued return to in-person engagement, alongside a growing interest in flexible hybrid models. Videoconferencing also increased significantly to 92 meetings, up from 62 in 2023–24, an increase of 48%, underscoring the ongoing importance of virtual platforms in facilitating intergovernmental dialogue. Notably, teleconferences were once again absent from CICS-supported activity, a trend consistent with evolving client preferences for more robust and dynamic conferencing tools. In total, CICS supported 163 conferences this year. This is the highest number of conferences ever delivered in a year that included in-person meetings. This is a significant milestone given the resource intensity needed to support in-person and hybrid formats.

2021–22 9 3 135
2022–23 - 57 45
2023–24 - 64 62
2024–25 - 71 92
Figure description

This graph represents a breakdown of conferences served by the Canadian Intergovernmental Conference Secretariat throughout the last 4 fiscal years, being 2020–21, 2021–22, 2022–23, and 2023–24. The data is further broken down by format, with the three formats including in-person/hybrid, videoconference, and teleconference.

There is a footnote that indicates that in-person/hybrid conferences were in-person only for 2020–21 and 2021–22. However, in 2022–23 and beyond, hybrid conference data was combined with in-person conference data. Hybrid conferences are defined as in-person meetings with virtual participants who are connected to the meeting via videoconference.

1 Until 2021–22, these meetings were in-person only. However, in 2022–23 and beyond, a virtual component is now included at almost all in-person conferences, making them a hybrid of the two formats (videoconference and in-person).

Conferences by Level2

Deputy Minister-level conferences

2023–24 versus 2024–25

Figure description
2023–24 60
2024–25 87

Minister-level meetings increased by 19% from the previous year (rising from 53 to 63), while Deputy Minister-level conferences saw a 45% increase to 87 up from 60. Minister and Deputy Minister level conferences accounted for 150 of the 163 conferences, showing the continued importance of high-level collaboration. There was also a return to higher-level leadership engagement, with three First Ministers/Premiers meetings held this year compared to just one the previous year. This year’s total also included several urgent conferences convened in response to newly imposed U.S. tariffs, some of which were organized on very short notice, underscoring CICS’s agility and responsiveness.

2021–22 3 47 79
2022–23 2 34 52
2023–24 1 53 60
2024–25 3 63 87
Figure description

This graph represents a breakdown of conferences served by the Canadian Intergovernmental Conference Secretariat throughout the last 4 fiscal years, those being 2021–22, and 2022–23, 2023–24, and 2024–25. The data is further broken down by level. The three levels represented are First Ministers/Premiers, Ministers, and Deputy Ministers. For the purposes of this report, data for First Minister level conferences and Premier level conferences are combined.

There is a footnote that indicates that for “Conferences by Level”, not all levels are included in the graph. Only First Minister/Premiers, Ministers, and Deputy Ministers are included.

2 Figures do not include other levels

Conferences by Type

Federal-Provincial-Territorial Meetings

2023–24 versus 2024–25

Figure description
2023-24 91
2024-25 125

CICS continued to expand its support for both Federal-Provincial-Territorial (FPT) and Provincial–Territorial (PT) collaboration. The Secretariat supported 125 FPT meetings-a 37% increase over 2023–24—and 38 PT meetings, representing continued momentum following a 9% increase in PT activity the previous year. The lower PT meeting numbers in 2022–23 were largely due to resource constraints within the organization. Despite the temporary budget increase, the organization experienced financial limitations but nonetheless succeeded in sufficiently staffing and allocating resources in 2023–24 and 2024–25, enabling it to meet the demand for requested meetings.

2021–22 109 38
2022–23 86 16
2023–24 91 35
2024–25 125 38
Figure description

This graph represents a breakdown of conferences served by the Canadian Intergovernmental Conference Secretariat throughout the last 4 fiscal years, those being 2021–22, 2022–23, 2023–24, and 2024–25. The data is further broken down by type of meeting. The two types are Federal-Provincial-Territorial (also known as FPT meetings) and Provincial-Territorial (also known as PT meetings).

Sectors Served

3 Most Convened Sectors
New sector: Digital Trust and Cyber Security

Of the 38 sectors of intergovernmental activity served in 2024–25, the three that convened most often were Justice and Public Safety, Status of Women, and Labour Market. Together, these sectors represented 23.3% of all meetings served by CICS. This year also marked the addition of a new sector: Digital Trust and Cyber Security, reflecting the evolving priorities of federal, provincial, and territorial governments.

Sector or table No.
Agriculture 3
CAALL (Canadian Association of Administrator of Labour Legislation) 2
Citizenship and Immigration 2
Clerks and Cabinet Secretaries 2
Construction Research 2
Culture and Heritage 3
Digital Trust and Cyber Security 2
Early Learning and Childcare 7
Education 6
Emergency Preparedness 1
Energy and Mines 5
Environment 5
Finance 4
First Ministers Meeting (FMM) 2
Fisheries 7
Forests 6
Francophonie 3
Governor General 1
Health 4
Sector or table No.
Housing 6
Infrastructure 2
Internal Trade 7
Justice and Public Safety 14
Labour Market 11
Local Government 3
NAPTG (Public Trustees and Guardians) 1
Northern Development 1
Public Works and Government Administration 6
Rural Economic Development 1
Seamless Canada 2
Seniors 2
Service Delivery Collaboration 6
Social 7
Sports and Recreation 1
Status of Women 13
Tourism 4
Transport 8
Western Premiers 1

Client Engagement and Program Evaluation

In 2024–25, CICS undertook a full-scale program evaluation, supported by an external consultant, to assess its relevance, performance, and capacity to meet future demands. This initiative engaged federal, provincial, and territorial partners to gather insights on client needs, service delivery, and organizational value. The evaluation confirmed the enduring importance of CICS’ neutral role in facilitating intergovernmental discussion, while identifying areas for strategic modernization. Findings from this work are informing the development of the agency’s three-year strategic plan, including new funding and governance models, refined service delivery frameworks, and key transformation priorities. In parallel, CICS began developing a client engagement framework and deepened outreach efforts through targeted consultations. These activities mark a foundational step toward building a more sustainable, client-focused, and future-ready organization.

All Staff Photo
CICS Staff

Client Satisfaction

Two surveys are used to assess client satisfaction, one being an annual sampling of conference organizers and the other one focusing on delegates’ perspective. Both provide valuable and very timely feedback on all aspects of the administrative and technical support CICS provides. In turn, this insight informs the Secretariat’s decisions about the alignment of its services and approaches with clients’ evolving needs and priorities. Both surveys conducted in 2024–25 showed a very high client satisfaction rate:

Expected results

Professionally planned and supported conferences, including effectively addressing unforeseen challenges.

Performance indicators

Client (conference organizer) satisfaction levels for the full range of CICS services provided in support of PT and FPT conferences.

Figure description
Target Results
90% 94.5%
Expected results

Clients’ and conference participants’ conference needs identified and addressed accordingly.

Performance indicators

Client (conference participant) satisfaction levels for the full range of CICS services provided in support of PT and FPT conferences.

Figure description
Target Results
90% 94.8%

Conference Services: Innovation and Modernization

This year, CICS introduced several innovations to strengthen service delivery, increase efficiency, and enhance the client experience:

  • Modernized Conference Management System (CMS): The new CMS platform officially launched in fall 2024, offering a more intuitive interface, enhanced scheduling tools, and improved accessibility features. It supports a more seamless experience for both staff and clients, and includes integrated reporting and data management capabilities.
  • Conference Policy Update: The three-year Conference Policy, introduced in 2023–24 and updated annually, continued to support internal planning and strategic discussions. While it is still evolving in its application, the policy remains a valuable tool to help guide service delivery, identify trends, and inform future decisions.
  • AI-Assisted Archive Project: CICS streamlined its multiyear archival modernization effort using AI-assisted tools. Over 50% of historical conference records were summarized this year, contributing to the foundation of a future client-facing data retrieval system that supports transparency and informed policy work.
  • Cybersecurity Enhancements: CICS upgraded its cybersecurity protocols to ensure the protection of sensitive conference information and enhance system resilience.
  • Hybrid and Virtual Delivery Capabilities: CICS supported 92 videoconferences and 71 in-person/hybrid meetings, continuing to offer flexible formats tailored to the needs of clients across Canada. Staff were trained on evolving technology platforms to ensure seamless delivery.
  • Accessibility Integration: Accessibility remained central to CICS’ approach, with new training for staff and improved conference planning checklists. The CMS was developed with WCAG compliance in mind, and accessibility best practices have been integrated into various phases of the conference planning process.
  • Internal Training and Process Improvements: Staff participated in targeted training to strengthen operational consistency, and divisions collaborated to improve conference planning workflows. These efforts contributed to improved efficiency, reduced costs, and high client satisfaction levels.
Over 50% of historical conference records summarized

Internal Improvements: People, Policy, and Process

In 2024–25, CICS made significant progress in strengthening internal capacity and creating a more agile, inclusive, and future-ready organization. The agency continued to prioritize organizational health, efficiency, and workforce development:

  • Workforce Development: A new HR team leader was appointed to lead strategic initiatives such as implementing the CICS Succession Plan, coordinating training across all units, streamlining staffing processes, and reducing turnaround times by producing offer letters in-house.
  • Mental Health and Inclusion: Regular sessions focused on mental health, diversity, equity, and inclusion continued throughout the year, fostering a healthy and inclusive workplace culture.
  • Human Resources Review: A comprehensive, multi-year review of HR policies, organizational structure, and wellness frameworks was launched to align internal systems with CICS’s evolving operational needs.
  • Financial Stewardship: CICS improved its financial forecasting and analysis tools, implemented a new Procurement Management Framework, and implemented an updated Financial Delegation Instrument to strengthen internal controls and accountability.
  • Policy Renewal: Obsolete policies were formally archived, and remaining ones were prioritized for revision using a three-year risk-based approach. Cross-divisional collaboration ensured policies remain current and relevant to operations.
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LOOKING AHEAD

In 2025–26, CICS will focus on the following strategic priority areas to build on the transformation groundwork laid in 2024–25:

  • Program Evaluation & Transformation Strategy
    • Develop and implement a three-year funding and agency governance transformation strategy based on the program evaluation report.
  • Agency Sustainability
    • Finalize and implement a sustainable cost allocation and recovery model aligned with stakeholder input.
    • Prepare the Budget Proposal 2026 with an updated funding model.
    • Strengthen internal financial and procurement controls and streamline the internal forecasting process by fully using the current financial system to forecast expenditures.
    • Align HR planning with overall government fiscal restraint measures, anticipated conference delivery and cost trends.
    • Implement procurement improvements to increase transparency and efficiency.
  • Service Modernization
    • The Conference Policy will continue to support planning and strengthen client engagement, while offering insight into long-term trends and evolving service needs.
    • Continue CMS enhancements and explore AI-based tools for service delivery.
    • Launch an interactive and dynamic public-facing conference schedule to improve access and transparency.
  • Accessibility and Archives
    • Finalize the archive summary and launch a client-facing data retrieval tool to support decision-making.
    • Advance internal accessibility training for staff and integrate best practices into conference planning.
    • Improve client-facing tools and digital services to meet Web Content Accessibility Guidelines (WCAG) accessibility standards.
Prepare the Budget Proposal 2026
Executive Committee
Executive Committee
  • Human Resources and Culture
    • Support innovation through language training and developing a multi-skilled nimble workforce, that can be deployed in all areas of CICS operations.
    • Focus on skills development, building staff resilience balanced with wellness, mental health, and succession planning.
    • Update the CICS Code of Conduct and facilitate focussed discussions to support understanding, and consistent application across the organization.

These initiatives will further improve CICS availability to serve all eligible conferences.

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FINANCIALS

Provincial Contributions

The Canadian Intergovernmental Conference Secretariat (CICS) is financed by both the Government of Canada through parliamentary appropriations and by the provinces through contributions under a shared cost agreement. Table 1 shows the provinces’ shares for the 2024–25 budget, as well as the actual amounts received.

$8.19 million Total Funding for 2024-25
CPTSO Setup

Distribution of Provincial Contribution towards CICS’ 2024–25 Budget ($ Thousands)

Table 1. Distribution of provincial contributions towards CICS’ 2024–25 budget ($ thousands)

Province % Based
on 2021
Population
Census
Distribution
of Provincial
Share of CICS
2024–25 Budget
2024–25
Requested
Contribution
2024–25
Actual Contribution
Received
Newfoundland and Labrador 1.4 46.4 46.4 46.4
Nova Scotia 2.6 86.2 86.2 86.2
New Brunswick 2.1 69.6 69.6 68.8
Prince Edward Island 0.4 13.3 13.3 13.3
Quebec 23.1 765.4 765.4 131.3
Ontario 38.6 1,279.0 1,279.0 265.0
Manitoba 3.5 116.0 116.0 116.0
Saskatchewan 3.1 102.7 102.7 23.0
Alberta 11.6 384.4 384.4 384.4
British Columbia 13.6 450.6 450.6 95.0
Total

100.0

3,313.6

3,313.6

1,229.4

Financial Results

A summary of CICS’s financial results is presented in Table 2. The total funding is composed of the Main Estimates budget and adjustments. The Main Estimates are the voted appropriations at the beginning of the fiscal year, which started on April 1, 2024. The total authorities in 2024–25 is very similar to 2023–24, reflecting the three-year temporary additional funding of $1.6 million allocated in Budget 2023, which will extend through to 2025–26.

Table 2. 2024–25 Financial Results ($ thousands)

CICS Budget 2024–25 2023–24
Main Estimates 7,826.5 6,091.1
Supplementary Estimates 0.0 1,602.8
Adjustments & Transfers 367.7 493.3
Total Funding 8,194.2 8,187.2
CICS Expenditures 2024–25 2023–24
Salaries & Wages 4,386.6 3,871.5
Employee Benefit Plans 578.8 576.0
Sub-total—Personnel Costs 4,965.4 4,447.5
Other Operating Costs 3,159.4 3,475.1
Capital Costs 0 0
Sub-total—Other Operating & Capital Costs 3,159.4 3,475.1
Total Expenditures 8,124.8 7,922.6
Lapsed (over expended) 69.4 264.6

The total expenditures for 2024–25 saw a slight increase compared to the previous fiscal year, primarily due to the increase in in-person conferences and videoconferences which required additional human and technical resources, leading to higher operational expenses. The observed increase also reflects operational expenses incurred for the Independent Program Evaluation of CICS, aimed at enhancing efficiency and achieving organizational objectives. As a result, the total expenditures for the 2024–25 fiscal year rose by approximately 202.2 thousand compared to 2023–24, representing a substantial increase of 2.6%.

It is important to clarify that CICS does not initiate intergovernmental meetings; rather, it responds to decisions made by governments to convene on key national or specific issues. Factors such as the number, timing, duration, location, and format of these meetings are all determined externally and remain beyond the Secretariat’s control. Nevertheless, these variables have a direct impact on CICS’s annual expenditures. The Secretariat remains committed to responsible financial management, carefully planning for fluctuations in conference volume, support levels, and delivery formats to ensure it operates within its allocated budget.

As demonstrated in this report, fiscal year 2024–25 has experienced a notable increase in demand for both in-person conferences and videoconferences. CICS supported 163 senior-level intergovernmental meetings, compared to 126 in 2023–24. Of these 163 conferences, 71 were in-person or hybrid, and 92 were virtual. In-person and hybrid meetings incur significantly higher costs than videoconferences or teleconferences, due to travel, overtime, and specialized audio-visual requirements.

These heightened demands have placed considerable pressure on the organization’s financial capacity as CICS utilized the full CICS budget and lapsed only a minimum amount. Although a temporary budget increase was granted, it has proven insufficient to fully absorb the additional costs associated with the growing number and complexity of in-person and hybrid conferences. As a result, CICS continues to face financial constraints while striving to fulfill its mandate efficiently and responsibly.

Figure description
In-person/Hybrid 71
Videoconference 92
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Requesting
CICS’ services

CICS services are available to any federal, provincial or territorial government department that organizes an intergovernmental meeting of First Ministers, Ministers or Deputy Ministers.

For in-person meetings, the host government is responsible for arrangements and the costs of conference rooms and hospitality; CICS covers the cost of most other conference services. For virtual meetings, most costs are assumed by CICS.

To make your conference as successful as possible, we encourage you to contact us as soon as you start planning it. We recommend a lead time of at least 3 months for in-person/hybrid meetings, and 1 month for videoconferences.

We look forward to working with you on your next event!