Canadian Intergovernmental Conference Secretariat’s 2024–25 Departmental Results Report

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At a glance

This departmental results report details the Canadian Intergovernmental Conference Secretariat’s actual accomplishments against the plans, priorities and expected results outlined in its 2024–25 Departmental Plan.

Key priorities

The Canadian Intergovernmental Conference Secretariat identified the following key priorities for 2024-25:

Highlights for the Canadian Intergovernmental Conference Secretariat in 2024-25

For complete information on the Canadian Intergovernmental Conference Secretariat’s total spending and human resources, read the Spending and human resources section of its full departmental results report.

Summary of results

The following provides a summary of the results the department achieved in 2024-25 under its main areas of activity, called “core responsibilities.”

Core responsibility: Intergovernmental Conference Services

Actual spending: $6,404,862.69

Actual full-time equivalent staff: 36

In the reporting period, Intergovernmental Conference Services effectively supported the delivery of its core mandate, facilitating high-quality services for intergovernmental conferences. With an actual expenditure of $6,404,862.69 and 36 full-time equivalent staff, the service ensured the efficient planning, coordination, and execution of conference operations, including interpretation, documentation, and logistical support.

For more information on the Canadian Intergovernmental Conference Secretariat’s Intergovernmental Conference Services read the ‘Results – what we achieved” section of its departmental results report.


From the Institutional Head

Headshot of Ruth Onyancha

Ruth J. Onyancha

Secretary, Canadian Intergovernmental Conference Secretariat

I am pleased to present the Canadian Intergovernmental Conference Secretariat’s (CICS) 2024–25 Departmental Results Report (DRR).

This year marked an important milestone in the Secretariat’s history, as we successfully delivered a record 163 intergovernmental conferences under a hybrid delivery model. By engaging provinces and territories early and adapting resources to meet client needs, CICS ensured that each event was delivered with the highest standard of professionalism and impartiality. Satisfaction levels once again surpassed targets, with 94.5% of organizers and 94.8% of participants reporting positive experiences. These results affirm our role as the conference service provider of choice for senior-level intergovernmental meetings across Canada.

Innovation and inclusivity remained central to our work. Client satisfaction with our technologies and service delivery reached 95.3%, reflecting continued investments in hybrid and virtual conferencing, upgraded cybersecurity, and accessibility enhancements. Guided by the recommendations of our first-ever comprehensive program evaluation, we strengthened governance, streamlined operations, and positioned the Secretariat for long-term sustainability.

CICS also advanced the Government of Canada’s broader priorities in accessibility, reconciliation, and sustainability. We made significant progress in implementing our 2023–25 Accessibility Plan, expanded accessibility supports for both staff and conference participants, and increased client satisfaction with accommodations for in-person conferences from 71% in 2023 to 94% in 2024. Sixty percent of employees completed Indigenous cultural competency training, reflecting our commitment to reconciliation and inclusivity, while 7.1% of our contracting expenditures were awarded to Indigenous businesses, exceeding the government’s 5% target. We also continued to support Canada’s climate action objectives, with 97.7% of in-person and hybrid conferences using remote interpretation to reduce travel emissions, and 88% of hotels booked meeting eco-friendly standards.

While the Secretariat faced challenges, including workforce turnover and the need to operate within the constraints of temporary funding, we mitigated these risks through succession planning, cross-training, and agile staffing strategies. These efforts ensured that service excellence was maintained even during periods of high demand.

Looking ahead, CICS will continue to build on these achievements by reinforcing our capacity to deliver impartial, high-quality conference services, advancing our sustainability and inclusivity commitments, and supporting federal, provincial, and territorial collaboration on issues of importance to Canadians. Our focus on innovation, efficiency, and client service will ensure that we remain a trusted and essential partner in strengthening intergovernmental dialogue.

I extend my sincere thanks to our dedicated staff, clients, and partners for their contributions to another successful year.

Results – what we achieved

Core responsibilities and internal services

Core responsibility: Intergovernmental Conference Services

Description

The Canadian Intergovernmental Conference Secretariat provides continuity of planning and archival services, as well as impartial administrative support, for federal-provincial-territorial and provincial-territorial conferences of First Ministers, Ministers and Deputy Ministers, throughout Canada.

Quality of life impacts

This core responsibility contributes to the “Good Governance” domain of the Quality-of-Life Framework for Canada and, more specifically, “Confidence in institutions,” through all of the activities mentioned in the core responsibility description.

Progress on results

This section details the department’s performance against its targets for each departmental result under Core responsibility 1: Intergovernmental Conference Services

Table 1: Facilitate productive federal-provincial-territorial and provincial-territorial discussions through centralized planning and professionally supported conferences

Table 1 shows the target, the date to achieve the target and the actual result for each indicator under Facilitate productive federal-provincial-territorial and provincial-territorial discussions through centralized planning and professionally supported conferences in the last three fiscal years.

Departmental Result Indicators
Target
Date to achieve target
Actual results
Conference organizer satisfaction rate1
> 90%
March 31, 2025
  • 2022–23: 94.1%
  • 2023–24: 95%
  • 2024-25: 94.5%
Conference participant satisfaction rate2
> 90%
March 31, 2025
  • 2022–23: 95%
  • 2023–24: 93%
  • 2024-25: 94.8%
Table 2: Continuous innovation in process and service delivery to meet evolving client needs

Table 2 shows the target, the date to achieve the target and actual result for each indicator under Continuous innovation in process and service delivery to meet evolving client needs in the last three fiscal years.

Departmental Result Indicators
Target
Date to achieve target
Actual results
Client satisfaction of key technologies and service delivery3
> 75%
March 31, 2025
  • 2022–23: Not Available4
  • 2023–24: 95%
  • 2024-25: 95.3%

The Results section of the Infographic for the Canadian Intergovernmental Conference Secretariat on GC Infobase page provides additional information on results and performance related to its program inventory.

1Proportion of respondents who provide a grade of 4 or 5 out of 5 to a series of interview questions.

2Proportion of respondents who provide a grade of 4 or 5 out of 5 to a series of survey questions.

3Proportion of respondents who provide a grade of 4 or 5 out of 5 to a series of interview questions.

4New indicator in 2023–24, therefore, results from previous years are not available.

Details on results

The following section describes the results for Intergovernmental Conference Services in 2024–25 compared with the planned results set out in the Canadian Intergovernmental Conference Secretariat’s departmental plan for the year.

Key risks

In 2024–25, CICS focused on mitigating key risks that could affect the delivery of Intergovernmental Conference Services. The highest-rated risk remained a shortage of personnel during peak operational periods due to turnover, retirements, and provincial-territorial employee rotations. This was addressed through workforce planning measures such as succession planning, cross-training, and rapid staffing strategies. The risk of competition from other providers offering similar services was mitigated through the continued promotion of CICS’s unique, impartial role and by strengthening stakeholder relationships. The risk of technology failures affecting conference delivery was addressed by increasing supplier base, maintaining and upgrading technical systems, and ensuring contingency solutions were in place. Additionally, CICS monitored strategic financial risks, including pressures on client budgets and uncertainties in funding allocations, which could influence demand for services and resource availability. These financial risks were mitigated through ongoing dialogue with partners, careful budget management, and prioritization of essential activities.

Resources required to achieve results

Table 3: Snapshot of resources required for Intergovernmental Conference Services

Table 3 provides a summary of the planned and actual spending and full-time equivalents required to achieve results.

Resource
Planned
Actual
Spending
$5,869,907
$6,404,862.69
Full-time equivalents
30
36

The Finances section of the Infographic for the Canadian Intergovernmental Conference Secretariat on GC Infobase page and the People section of the Infographic for the Canadian Intergovernmental Conference Secretariat on GC Infobase page provide complete financial and human resources information related to its program inventory.

Related government priorities

This section highlights government priorities that are being addressed through this core responsibility.

Program inventory

Intergovernmental Conference Services is supported by the following programs:

  • Conference Services

Additional information related to the program inventory for Intergovernmental Conference Services is available on the Results page on GC InfoBase.

Internal services

Description

Internal services refer to the activities and resources that support a department in its work to meet its corporate obligations and deliver its programs. The 10 categories of internal services are:

  • Management and Oversight Services
  • Communications Services
  • Legal Services
  • Human Resources Management
  • Financial Management
  • Information Management
  • Information Technology
  • Real Property
  • Materiel
  • Acquisitions

Progress on results

This section presents details on how the department performed to achieve results and meet targets for internal services.

The CICS’ internal services support the organization in meeting its mandate through sound management, prudent resource use, and modernized administrative systems. In 2024–25, CICS focused on strengthening governance, improving operational efficiency, and investing in the people, technology, and processes that enable high-quality service delivery.

The first-ever comprehensive program evaluation was completed this year in partnership with external service providers, governments, and staff. The evaluation reviewed all aspects of resource planning, funding sources, utilization, accountability, and evaluation policies. It also examined the sufficiency of operational policies, cost-effectiveness, and opportunities for innovation in conference delivery. This work provided clear, evidence-based recommendations to eliminate inefficiencies, strengthen governance systems, and guide the agency toward a more sustainable operating model.

In procurement, CICS fully aligned its practices with the Procurement Strategy for Indigenous Business (PSIB) and continued integrating environmental performance considerations as well as procurement accessibility requirements into decision-making. Procurement controls were strengthened to ensure compliance with Treasury Board policies, directives, and guidance. Internal reporting frameworks were also improved, enabling clearer monitoring and accountability for both operational and program-related expenditures.

On the information technology front, CICS advanced its multi-year archive modernization project, making significant progress toward an interactive and accessible archive data retrieval tool. The organization also continued migrating IT services to cloud-based platforms where feasible, improving flexibility, resilience, and service delivery capacity. Investments in updated endpoint equipment and enhanced cybersecurity measures ensured a secure and reliable operating environment for both staff and clients.

In human resources, CICS emphasized recruiting and developing customer service–oriented staff who are adaptable and comfortable using new technologies. The Secretariat continued to foster a healthy and inclusive workplace, promoting mental health, well-being, and work-life balance. Learning opportunities and professional development programs were offered to support operational stability, innovation, and continuous improvement. Work also advanced on implementing inclusive HR practices and addressing key barriers identified in the 2023–25 Accessibility Plan.

Through these initiatives, CICS strengthened its internal capacity, modernized core systems, and reinforced the governance structures that will support long-term organizational sustainability.

Resources required to achieve results

Table 4: Resources required to achieve results for internal services this year

Table 4 provides a summary of the planned and actual spending and full-time equivalents required to achieve results.

Resource
Planned
Actual
Spending
$1,956,636
$1,720,046.46
Full-time equivalents
10
9

The Finances section of the Infographic for the Canadian Intergovernmental Conference Secretariat on GC Infobase and the People section of the Infographic for the Canadian Intergovernmental Conference Secretariat on GC Infobase provide complete financial and human resources information related to its program inventory.

Contracts awarded to Indigenous businesses

Government of Canada departments are required to award at least 5% of the total value of contracts to Indigenous businesses every year.

The Canadian Intergovernmental Conference Secretariat’s results for 2024-25:

Table 5: Total value of contracts awarded to Indigenous businesses¹

As shown in Table 5, the Canadian Intergovernmental Conference Secretariat awarded 7.1% of the total value of all contracts to Indigenous businesses for the fiscal year.

Contracting performance indicators
2024-25 Results
Total value of contracts awarded to Indigenous businesses² (A)
$129,117
Total value of contracts awarded to Indigenous and non‑Indigenous businesses³ (B)
$1,819,421
Value of exceptions approved by deputy head (C)
$0
Proportion of contracts awarded to Indigenous businesses [A / (B−C) × 100]
7.1%
  • ¹“Contract” is a binding agreement for the procurement of a good, service, or construction and does not include real property leases. It includes contract amendments and contracts entered into by means of acquisition cards of more than $10,000.00.
  • ²For the purposes of the minimum 5% target, the data in this table reflects how Indigenous Services Canada (ISC) defines “Indigenous business” as either:
    • owned and operated by Elders, band and tribal councils
    • registered in the Indigenous Business Directory
    • registered on a modern treaty beneficiary business list.

In its 2025–26 Departmental Plan, The Canadian Intergovernmental Conference Secretariat estimated that it would award 5% of the total value of its contracts to Indigenous businesses by the end of 2024–25. In fiscal year 2024-25, CICS exceeded its aspirational target by awarding 7.1% (or $129,117) of its total expenditures to Indigenous businesses.

For contracts over $10,000, contracts with Indigenous businesses were primarily related to IT services (including equipment) and services provided by audiovisual companies. For contracts under $10,000, the expenditure was mainly related to internet services provided on conference sites.

In addition, the Canadian Intergovernmental Conference Secretariat is committed to ensuring that all personnel complete the mandatory Indigenous trainings by the end of 2024–25.

Spending and human resources

Spending

This section presents an overview of the department's actual and planned expenditures from 2022–23 to 2027–28.

Refocusing Government Spending

In Budget 2023, the government committed to reducing spending by $14.1 billion over the next five years, starting in 2023–24, and by $4.1 billion annually after that.

While not officially part of this spending reduction exercise, the Canadian Intergovernmental Conference Secretariat (CICS) will respect the spirit of this exercise by doing the following:

By the nature of its mandate, CICS works to provide economies of scale and an effective and competitive conference service model. The Secretariat maintains 80% of its total reference level as expenses for its program, intergovernmental conference services, and 20% for internal services. Additional favorable impact is expected to be achieved through reinforcing the conference model, promoting the hybrid format, creating an archive data retrieval tool, implementing a conference policy, and implementing the CICS program evaluation recommendations to reduce any inefficiencies.

The Secretariat has implemented technologies and processes to enable remote simultaneous interpretation for all in-person and hybrid conferences. This eliminates the travel costs associated with interpreters attending conferences and contributes to CICS’ sustainable development strategy.

CICS conducted a Program Evaluation with the goal of learning about innovative conferencing technologies, finding efficiencies in processes, and optimizing resources utilization. The Secretariat will leverage insights gained to influence the future of conferencing in the Government of Canada, with the objective of helping reduce conference spending across the nation in the long-term.

The Secretariat will continue to facilitate hybrid conferences, which are comprised of in-person meetings with virtual participation. Hybrid conferencing reduces travel costs and environmental impacts by allowing observers, presenters, and participants to connect remotely from anywhere in the world.

The figures in CICS’ 2024-25 Departmental Plan reflect these reductions.

Budgetary performance summary

Table 6: Actual three-year spending on core responsibilities and internal services (dollars)

Table 6 shows the money that the Canadian Intergovernmental Conference Secretariat spent in each of the past three years on its core responsibilities and on internal services.

Core responsibilities and internal services
2024-25 Main Estimates
2024-25 total authorities available for use
Actual spending over three years (authorities used)
Intergovernmental Conference Services
6,261,234
6,459,583
  • 2022–23: 4,759,875
  • 2023–24: 5,741,708
  • 2024–25: 6,404,863
Internal services
1,565,308
1,734,742
  • 2022–23: 1,539,943
  • 2023–24: 2,180,959
  • 2024–25: 1,720,046
Total
7,826,542
8,194,325
  • 2022-23: 6,299,818
  • 2023-24: 7,922,667
  • 2024-25: 8,124,909
Table 7: Planned three-year spending on core responsibilities and internal services (dollars)

Table 7 shows the Canadian Intergovernmental Conference Secretariat’s planned spending for each of the next three years on its core responsibilities and on internal services.

Core responsibilities and internal services
2025-26 planned spending
2026-27 planned spending
2027-28 planned spending
Intergovernmental Conference Services
5,925,887
4,781,464
4,781,464
Internal services
1,975,296
1,593,821
1,593,821
Total
$7,901,183
$6,375,285
$6,375,285

Funding

This section provides an overview of the department's voted and statutory funding for its core responsibilities and for internal services. Consult the Government of Canada budgets and expenditures for further information on funding authorities.

Graph 1: Approved funding (statutory and voted) over a six-year period

Graph 1 summarizes the department's approved voted and statutory funding from 2022-23 to 2027-28.

Text version below:

Financial statement highlights

The Canadian Intergovernmental Conference Secretariat’s Financial Statements (Unaudited) for the Year Ended March 31, 2025.

Table 8: Condensed Statement of Operations (unaudited) for the year ended March 31, 2025 (dollars)

Table 8 summarizes the expenses and revenues for 2024-25 which net to the cost of operations before government funding and transfers.
Financial information
2024-25 actual results
2024-25 planned results
Difference (actual results minus planned)
Total expenses
9,225,320
8,813,173
412,147
Total revenues
0
0
0
Net cost of operations before government funding and transfers
9,225,320
8,813,173
412,147

Table 9: Condensed Statement of Operations (unaudited) for 2023-24 and 2024-25 (dollars)

Table 9 summarizes actual expenses and revenues and shows the net cost of operations before government funding and transfers.
Financial information
2024-25 actual results
2023-24 actual results
Difference (2024-25 minus 2023-24)
Total expenses
9,225,320
8,364,014
861,306
Total revenues
0
0
0
Net cost of operations before government funding and transfers
9,225,320
8,364,014
861,306

Table 10 Condensed Statement of Financial Position (unaudited) as at March 31, 2025 (dollars)

Table 10 provides a brief snapshot of the amounts the department owes or must spend (liabilities) and its available resources (assets), which helps to indicate its ability to carry out programs and services.

Financial information
Actual fiscal year (2024-25)
Previous fiscal year (2023-24)
Difference (2024-25 minus 2023-24)
Total net liabilities
1,010,565
1,220,960
(210,395)
Total net financial assets
566,645
1,014,082
(447,437)
Departmental net debt
443,920
206,878
237,042
Total non-financial assets
376,115
510,621
(134,506)
Departmental net financial position
(67,805)
303,743
(371,548)

Human resources

This section presents an overview of the department’s actual and planned human resources from 2022-23 to 2027-28.

Table 11: Actual human resources for core responsibilities and internal services

Table 11 shows a summary in full-time equivalents of human resources for the Canadian Intergovernmental Conference Secretariat’s core responsibilities and for its internal services for the previous three fiscal years.

Core responsibilities and internal services
2022–23 actual full-time equivalents
2023–24 actual full-time equivalents
2024–25 actual full-time equivalents
Intergovernmental Conference Services
22
27
36
Internal services
8
8
9
Total
30
35
45

Table 12: Human resources planning summary for core responsibilities and internal services

Table 12 shows the planned full-time equivalents for each of the Canadian Intergovernmental Conference Secretariat’s core responsibilities and for its internal services for the next three years. Human resources for the current fiscal year are forecast based on year to date.

Core responsibilities and internal services
2025–26 planned full-time equivalents
2026–27 planned full-time equivalents
2027–28 planned full-time equivalents
Intergovernmental Conference Services
30
25
25
Internal services
10
7
7
Total
40
32
32

Supplementary information tables

The following supplementary information tables are available on the Canadian Intergovernmental Conference Secretariat’s website:

Federal tax expenditures

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures. This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs as well as evaluations and GBA Plus of tax expenditures.

Corporate information

Definitions