Departmental Results Report 2018-19
View as: The Honourable Chrystia Freeland, P.C., M.P Deputy Prime Minister and Minister of Intergovernmental Affairs ISSN: 2562-7376 ⓘ Complete a survey on your experience using this Departmental Results Report. Click here to complete the survey. Table of Contents Minister’s Message Results at a glance Results: what we achieved Core Responsibility Intergovernmental Conference Services Internal Services Analysis of trends in spending and human resources Actual expenditures Actual human resources Expenditures by vote Government of Canada spending and activities Financial statements and financial statements highlights Financial statements Financial statements highlights Supplementary information Corporate information Organizational profile Raison d’être, mandate and role Operating context and key risks Reporting Framework Supporting information on the Program Inventory Supplementary information tables Federal tax expenditures Organizational contact information Appendix: Definitions Endnotes Minister’s Message 90% March 31, 2020 92.6% 93.3% 94.4% Conference participant satisfaction rate[2] >90% March 31, 2020 93% 92.4% 86.7% Percentage change in the number of conferences served by CICS[3] n/a March 31, 2020 -9% -2% +24% R2: Continuous innovation in process and service delivery to meet evolving client needs Number of innovations in technologies and service delivery implemented out of those identified[4] n/a March 31, 2020 4 7 7 Usage rate of key technologies and service delivery innovations by clients[5] >75% March 31, 2020 83% 79% 78% Financial, human resources and performance information for the Canadian Intergovernmental Conference Secretariat’s Program Inventory is available in the GC InfoBase.[i] Budgetary financial resources (dollars) 2018–19 Main Estimates 2018–19 Planned spending 2018–19 Total authorities available for use 2018–19 Actual spending (authorities used) 2018–19 Difference (actual spending minus Planned) 4,626,974 4,413,409 4,682,445 3,990,884 (422,425) Human resources (full-time equivalents) 2018–19 Planned full-time equivalents 2018–19 Actual full-time equivalents 2018–19 Difference (Actual full-time equivalents minus Planned full-time equivalents) 25 20 (5) Financial, human resources and performance information for the Canadian Intergovernmental Conference Secretariat’s Program Inventory is available in the GC InfoBase.[i] Internal Services Description Internal Services are those groups of related activities and resources that the federal government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refers to the activities and resources of the 10 distinct service categories that support Program delivery in the organization, regardless of the Internal Services delivery model in a department. The 10 service categories are: Acquisition Management Services Communications Services Financial Management Services Human Resources Management Services Information Management Services Information Technology Services Legal Services Materiel Management Services Management and Oversight Services Real Property Management Services Results The Internal Services program supports the agency in meeting its mandate through sound management and careful stewardship of assets, financial and human resources, and information technology services. CICS continued to integrate new technologies into service delivery processes and day-to-day operations to ensure a relevant, responsive service delivery model. In its continuous effort to always be at the cutting edge of technology, CICS continuously transforms and modernizes its technology processes to offer the ultimate client experience to our internal and external clients. The IM/IT group has undertaken various projects in the last […]
by Mario Giasson
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