Departmental Results Report 2016-17
View as: The Honourable Karina Gould President of the Queen’s Privy Council for Canada Minister of Democratic Institutions ISSN: 2368-3317 Catalogue: CE31-2/2017E-PDF Table of Contents Minister’s Message Results at a glance Raison d’être, mandate and role: who we are and what we do Raison d’être Mandate and role Benefits for Canadians Operating context and key risks Operating context Key risks Results: what we achieved Program: Conference Services Internal Services Analysis of trends in spending and human resources Actual expenditures Actual human resources Expenditures by vote Alignment of spending with the whole-of-government framework Financial statements and financial statements highlights Financial statements Financial statements highlights Supplementary information Corporate information Organizational profile Reporting framework Supplementary information tables Federal tax expenditures Organizational contact information Appendix: Definitions Endnotes Minister’s Message As President of the Queen’s Privy Council for Canada, I am pleased to table the Canadian Intergovernmental Conference Secretariat’s (CICS) 2016-17 Departmental Results Report. The Secretariat’s mandate is to provide the administrative support services required for the planning and conduct of federal-provincial-territorial and provincial-territorial conferences of First Ministers, Ministers and Deputy Ministers across Canada. Our government made a commitment to Canadians to pursue our goals with a renewed sense of collaboration. Improved partnerships with provincial and territorial governments are essential to deliver the real, positive change that we promised Canadians. The multilateral intergovernmental conference is a key instrument for open communication, consultation and collaboration among federal, provincial and territorial governments. In fiscal year 2016-17, the Secretariat served 141 conferences across 47 sectors of intergovernmental activity, including Education, Environment, Health, Justice, Indigenous Affairs and a First Ministers’ Meeting held in December 2016. Going forward, CICS will continue to adapt its service delivery model so that it remains client-focused and responsive to the current environment. Results at a glance What funds were used? 5,241,938 Actual Spending Who was involved? 31 Actual FTEs Results Highlights CICS provided its services to 141 senior-level intergovernmental conferences, a 24% increase over the previous year’s total. The number of in-person meetings increased by 31%, going from 72 to 94 meetings year-over-year, while the number of teleconferences increased by 15% (from 40 to 46), continuing to indicate clients’ definite interest in this meeting format as a viable, cost- and time-effective way for governments to confer. Overall, client satisfaction levels continue to be very high. For conference delegates, client satisfaction was just under our 90% target while for conference planners, the same 90% target was exceeded with a satisfaction rate of 94.4%, the second annual increase in this rate of satisfaction. While the words professional, efficient and organized continue to be used most often by planners and delegates alike to describe the quality of services provided by CICS in support of intergovernmental meetings, many also mention our organization’s competence, expertise and overall excellence. For more information on the department’s plans, priorities and results achieved, see the “Results: what we achieved” section of this report. Raison d’être, mandate and role: who we are and what we do Raison d’être The President of the Queen’s Privy Council for Canada […]
by Thomas Walsh
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